Western Courtyard

Cancellation and Refund Policy

Cancellation and Refund Policy

Western Courtyard Homestay
Adimaly, Idukki, Kerala, India
Website: https://westerncourtyard.com
Last Updated: 10 October 2026

1. Introduction

At Western Courtyard Homestay, we understand that travel plans may change. This Cancellation and Refund Policy explains the cancellation conditions, refund eligibility, refund processing procedures and booking modification rules applicable to accommodation reservations made directly through our official website, westerncourtyard.com.

By confirming a reservation, guests acknowledge the cancellation conditions communicated during the booking process, subject to applicable Indian consumer protection laws.

2. Cancellation and Refund Eligibility

Refund eligibility depends on when Western Courtyard receives the cancellation request relative to the scheduled check-in date and time.

Cancellation Request ReceivedRefund EligibilityAt least 7 days before scheduled check-in100% refundAt least 5 days but less than 7 days before scheduled check-in50% refundLess than 5 days before scheduled check-inNo refund

Cancellation deadlines are calculated using the scheduled check-in time of 1:00 PM Indian Standard Time (IST).

The applicable refund percentage is calculated on the booking amount paid to Western Courtyard, including mandatory booking charges collected for the cancelled reservation, subject to applicable law.

3. Example of Cancellation Deadlines

For a booking with scheduled check-in on 20 October at 1:00 PM IST:

  • Cancellation received on or before 13 October at 1:00 PM: 100% refund.

  • Cancellation received after 13 October at 1:00 PM and on or before 15 October at 1:00 PM: 50% refund.

  • Cancellation received after 15 October at 1:00 PM: No refund.

The above example is illustrative. The actual booking's scheduled check-in date and time determine the applicable cancellation deadline.

4. How to Cancel a Reservation

Guests wishing to cancel a reservation should contact Western Courtyard through our official email address or telephone number.

Email: westerncourtyard@gmail.com
Phone: +91 9744334715

Please provide the following information:

  • Booking reference number, if available.

  • Name used for the reservation.

  • Scheduled check-in and check-out dates.

  • Registered email address or mobile number.

  • A clear request to cancel the booking.

The cancellation request will be reviewed and acknowledged by Western Courtyard.

For the purpose of determining refund eligibility, the cancellation request is considered received when it reaches an official communication channel of Western Courtyard. The time at which the request is reviewed or acknowledged does not change the original receipt time.

5. Refund Processing and Timeline

Once a cancellation request has been reviewed and a refund has been approved, Western Courtyard will initiate the eligible refund within 7 business days from the date of approval.

  • Refunds for online payments will ordinarily be processed through Cashfree to the original payment method, where supported.

  • Refunds may be subject to verification of the original transaction and booking records.

  • The time required for a refunded amount to appear in the guest's bank account, card or payment account may vary depending on Cashfree, the issuing bank and the payment method.

  • Guests may contact Western Courtyard for available refund confirmation or transaction reference details.

For the purpose of this policy, business days mean Monday to Friday, excluding applicable public and bank holidays.

Where applicable law requires an earlier refund or a different procedure, those legal requirements will prevail.

6. Refund Method

Eligible refunds will normally be returned through the original payment method used for the reservation, subject to the capabilities and requirements of the payment provider.

If a refund cannot be completed through the original payment method, Western Courtyard will contact the guest to arrange an appropriate alternative in accordance with applicable payment-processing requirements and law.

Guests should not share OTPs, UPI PINs, CVV codes or banking passwords to request or receive a refund.

7. No-show Policy

A no-show occurs when a guest does not arrive for a confirmed reservation and has not cancelled the booking within the applicable cancellation period.

No-shows are generally treated as cancellations occurring within the non-refundable period and are not eligible for a refund, except where required by applicable law or expressly agreed otherwise by Western Courtyard.

8. Early Departure

Guests who check out before their scheduled departure date are not automatically entitled to a refund for unused accommodation nights.

Any exception or refund will be considered according to the confirmed booking terms, the circumstances of departure and applicable law.

9. Booking Modifications and Date Changes

Requests to change check-in dates, check-out dates, guest numbers or other reservation details are subject to accommodation availability and approval by Western Courtyard.

  • Booking modifications must be requested through our official contact channels.

  • Any applicable difference in accommodation charges will be communicated before a modification is confirmed.

  • A requested modification does not automatically cancel the original reservation.

  • Submitting a date-change request does not automatically extend or reset the original cancellation deadline.

  • Any revised cancellation conditions will be communicated before the modification is accepted.

10. Cancellation by Western Courtyard

If Western Courtyard is unable to honour a confirmed reservation for reasons within its responsibility, the guest will be eligible for a full refund of the amount paid for accommodation that cannot be provided.

Where possible, Western Courtyard may offer alternative arrangements with the guest's agreement.

Nothing in this section limits any additional remedies available to guests under applicable law.

11. Failed, Duplicate or Unsuccessful Payments

If an online payment fails, is duplicated or is debited without successful booking confirmation, guests should contact Western Courtyard with the relevant payment details.

  • Western Courtyard will verify the transaction status through Cashfree and its booking records.

  • Verified duplicate payments will be refunded or reversed as appropriate.

  • Payments debited without a corresponding confirmed reservation will be investigated and refunded or reversed where applicable.

  • Refund or reversal timelines may depend on the payment provider, bank and applicable payment-system requirements.

Guests should retain payment references and transaction confirmations until the matter is resolved.

12. Optional Services and Additional Charges

Optional services such as additional housekeeping, pet accommodation, bonfire arrangements, barbecue facilities and separately ordered meals are subject to the charges and conditions disclosed at the time of booking or service request.

Refunds for optional services that have not yet been provided will be handled according to the applicable agreed terms and law.

Charges for services already provided, consumables already used or documented property damage may be assessed separately, subject to applicable law.

13. Third-Party Bookings

Reservations made through third-party platforms, including Airbnb or Booking.com, may be governed by the cancellation and refund conditions agreed upon through the respective platform.

Guests should submit cancellation and refund requests for such bookings through the relevant platform where required by its booking procedures.

14. Exceptional Circumstances

In the event of natural disasters, government restrictions, severe weather or other circumstances beyond reasonable control that materially affect the reservation, Western Courtyard will review the situation and communicate available options.

Any refund, rescheduling or alternative arrangement will be determined according to the confirmed booking terms, the circumstances and applicable law.

15. Refund Disputes and Complaints

Guests who believe their cancellation or refund has been handled incorrectly may contact Western Courtyard using the official contact details below.

We will review the relevant reservation details, payment records, communication history and applicable booking conditions.

We aim to resolve complaints fairly and in accordance with applicable consumer protection requirements.

16. Business Information and Contact Details

Business Name: Western Courtyard Homestay
Kerala Tourism Registration No.: DOT/15093/2023-ATIO1(M)(80)
Registered With: Department of Tourism, Government of Kerala

Property Address:
XIV/716, Pazhoopurayidathil House
Mannamkala, Adimaly
Idukki, Kerala, India

Email: westerncourtyard@gmail.com
Phone: +91 9744334715
Website: https://westerncourtyard.com

17. Changes to This Policy

Western Courtyard may update this Cancellation and Refund Policy periodically to reflect changes in its services, booking procedures or applicable legal requirements.

Any revised policy will be published on our website with an updated revision date.

Changes will not retrospectively remove refund rights agreed upon for existing confirmed reservations.

18. Related Policies

Please also review the following policies: