Privacy Policy
Western Courtyard Homestay
Adimaly, Idukki, Kerala, India
Website: https://westerncourtyard.com
Last Updated: 10 October 2026
1. Introduction
Western Courtyard Homestay ("Western Courtyard", "we", "us" or "our") respects the privacy of guests and website visitors. We are committed to handling personal information responsibly and in accordance with applicable Indian data protection and privacy laws.
This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, make an accommodation reservation, contact us or stay at our property.
2. Information We Collect
We may collect the following information when necessary to provide our services:
2.1 Personal and Contact Information
Full name.
Email address and mobile number.
Residential address, where required.
Number of adults and children included in a reservation.
Other information voluntarily provided during booking or communication.
2.2 Booking Information
Check-in and check-out dates.
Reservation reference number.
Accommodation charges and applicable additional fees.
Booking status, payment status and cancellation details.
Guest requests, preferences and relevant booking communications.
2.3 Identity Verification Information
We may request government-issued identification and collect information reasonably necessary for guest registration, identity verification and compliance with applicable legal requirements.
Identity information will be used only for legitimate accommodation, security and legal purposes and will not be disclosed for unrelated marketing activities.
2.4 Payment Information
Online payments are processed through our authorised payment gateway, Cashfree.
We may receive and retain transaction-related information, including payment reference numbers, transaction amounts, payment status and refund records.
We do not intentionally collect or store complete payment card numbers, CVV codes, UPI PINs or banking passwords on our website servers.
2.5 Technical Information
When you use our website, certain technical information may be collected, including:
IP address.
Browser type and device information.
Pages visited and approximate access times.
Cookies and session information necessary for website functionality.
Technical logs used for website security and troubleshooting.
3. How We Use Personal Information
We use personal information for legitimate accommodation and business purposes, including:
Processing and confirming reservations.
Communicating booking confirmations, arrival instructions and service information.
Verifying guest identity and maintaining legally required records.
Processing payments, cancellations and refunds.
Providing requested accommodation and optional services.
Responding to enquiries, complaints and support requests.
Maintaining website functionality and security.
Preventing fraudulent bookings and unauthorised transactions.
Complying with applicable legal, accounting and regulatory obligations.
We will not use personal information for unrelated purposes without an appropriate legal basis or consent where required.
4. Online Payments and Cashfree
Western Courtyard uses Cashfree as its online payment processing provider.
When guests make an online payment, payment-related information is processed through Cashfree's payment infrastructure in accordance with its applicable terms and privacy practices.
Western Courtyard may receive payment confirmation, transaction references, payment amounts, refund status and other information necessary to manage bookings and resolve payment issues.
We do not request guests to disclose payment passwords, OTPs, UPI PINs or CVV codes through email, telephone or messaging applications.
For information about Cashfree's privacy practices, please visit Cashfree's Privacy Policy.
5. Sharing of Personal Information
We do not sell or rent guest personal information to advertisers or unrelated third parties.
We may share necessary information with:
Payment service providers for payment processing, verification and refunds.
Technology and hosting providers supporting website operations.
Booking platforms through which a guest has made a reservation.
Authorised service providers where necessary to fulfil a guest's request.
Government authorities, law enforcement or regulatory bodies where disclosure is required by applicable law.
Information sharing will be limited to what is reasonably necessary for the relevant purpose.
6. Guest Identification and Registration
Guests may be required to provide valid government-issued identification during check-in.
Information collected for guest registration will be handled with reasonable confidentiality and used for accommodation administration, security and compliance with applicable requirements.
Guests should not send unnecessary identification documents or sensitive personal information through unsecured communication channels.
7. Cookies and Website Technologies
Our website may use cookies and similar technologies to:
Maintain website sessions and essential functionality.
Support reservation and booking processes.
Remember relevant user preferences.
Help protect website forms and transactions.
Understand website performance where analytics services are enabled.
Guests may manage cookies through their browser settings. Disabling essential cookies may affect booking functionality.
Where consent is legally required for non-essential cookies or tracking technologies, we will seek it before using those technologies.
8. Data Security
Western Courtyard takes reasonable organisational and technical precautions to protect personal information against unauthorised access, loss, misuse, alteration and disclosure.
Access to guest information is intended to be limited to persons who require it for legitimate operational purposes.
Although reasonable precautions are taken, no internet-based system or electronic storage method can be guaranteed to be completely secure.
Guests should contact us promptly if they suspect unauthorised use of their personal information in connection with our services.
9. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including booking administration, payment reconciliation, legal compliance, accounting and dispute resolution.
Retention periods may vary depending on the type of information and applicable legal requirements.
When information is no longer required, we will take reasonable steps to delete, anonymise or otherwise securely dispose of it, subject to applicable law.
10. Guest Privacy Rights
Subject to applicable law, guests may request:
Information about personal data held or processed by Western Courtyard.
Correction of inaccurate or outdated personal information.
Deletion of personal information where legally permitted.
Withdrawal of consent for processing activities that depend on consent.
Information about how to raise a privacy-related complaint.
Some information may need to be retained to comply with legal obligations, maintain required records or resolve legitimate disputes.
Privacy requests may be submitted to westerncourtyard@gmail.com.
11. Children's Personal Information
Western Courtyard is a family-oriented homestay and may accommodate children travelling with parents or legal guardians.
We collect information about accompanying children only where reasonably necessary for booking administration, occupancy management, safety or legal compliance.
Where consent from a parent or lawful guardian is required under applicable law, we will seek such consent.
We do not knowingly use children's personal information for targeted advertising.
12. Third-Party Websites and Services
Our website may contain links to third-party services, including payment providers, booking platforms and other external websites.
Western Courtyard is not responsible for the privacy practices of independently operated third-party websites.
Guests are encouraged to review the privacy policies of those services before providing personal information.
13. Marketing Communications
Western Courtyard may send guests essential communications relating to reservations, payments, arrival instructions, refunds and requested services.
Promotional communications, if introduced, will be handled in accordance with applicable consent and marketing requirements.
Guests may request to stop receiving optional promotional communications by contacting us.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, website operations, payment systems or applicable legal requirements.
The revised policy will be published on this page with an updated revision date.
Where legally required, we will provide additional notice or obtain consent before materially changing how personal information is processed.
15. Privacy Complaints and Contact Information
For questions, requests, concerns or complaints regarding personal information, guests may contact:
Western Courtyard Homestay
Kerala Tourism Registration No.: DOT/15093/2023-ATIO1(M)(80)
Registered With: Department of Tourism, Government of Kerala
Property Address:
XIV/716, Pazhoopurayidathil House
Mannamkala, Adimaly
Idukki, Kerala, India
Email: westerncourtyard@gmail.com
Phone: +91 9744334715
Website: https://westerncourtyard.com
We will review privacy-related requests and complaints and respond in accordance with applicable legal requirements.
16. Related Policies
Please also review our Terms and Conditions and Cancellation and Refund Policy for information about reservations, payments, guest responsibilities and refunds.